Effective Date: August 15, 2026

This Refund Policy explains when refunds may be available for paid VaultSplit subscriptions and other paid services offered by VaultSplit, Inc. (“VaultSplit,” “we,” “our,” or “us”).

By purchasing a paid VaultSplit subscription or other paid service, you acknowledge and agree to this Refund Policy, together with our Terms of Service and Privacy Policy.

1. Subscription Refunds

VaultSplit offers paid subscription plans that may be billed monthly or annually. Refund eligibility depends on the payment method, applicable laws, the subscription plan, and the circumstances of the request.

1.1 Monthly Subscriptions

Monthly subscriptions are generally non-refundable after the billing period begins.

If you experience a significant technical problem that prevents you from using a material portion of the paid service, you may contact us and request a refund. We will review such requests individually.

1.2 Annual Subscriptions

Annual subscriptions are generally non-refundable after the billing period begins, except where required by applicable law or where VaultSplit determines that a refund is appropriate based on the circumstances.

If you believe you were charged in error or experienced a significant service issue, contact us promptly so we can review the matter.

2. App Store and Google Play Purchases

If your VaultSplit subscription was purchased through the Apple App Store or Google Play, the payment may be processed by Apple or Google.

In such cases, refund requests may be subject to the applicable store’s refund policies and procedures. VaultSplit may not be able to directly issue or control refunds for payments processed by Apple or Google.

Where applicable, you should submit your refund request through the platform from which you purchased the subscription.

3. Refunds for Technical Issues

If a technical issue materially prevents you from accessing or using a paid VaultSplit feature, please contact us as soon as reasonably possible.

We may investigate the issue and, at our discretion, provide an appropriate remedy, which may include:

• Restoring access to the affected service;

• Extending your subscription period;

• Providing a partial refund; or

• Providing a full refund where appropriate.

A temporary outage, minor bug, isolated performance issue, or feature limitation does not automatically qualify for a refund.

4. Non-Refundable Circumstances

Except where required by applicable law, refunds generally will not be provided solely because:

• You forgot to cancel your subscription before renewal;

• You did not use the service during a billing period;

• You changed your mind after purchasing a subscription;

• You no longer need the service;

• You purchased the wrong plan;

• You failed to review the subscription terms before purchasing; or

• You experienced dissatisfaction that does not result from a material failure of the paid service.

This does not limit any rights you may have under applicable consumer protection laws.

5. Subscription Cancellation

You may cancel your VaultSplit subscription at any time.

Cancellation prevents future automatic renewals but generally does not result in a refund for the current billing period.

Unless otherwise required by applicable law or stated at the time of purchase, you will retain access to paid features until the end of your current paid billing period.

6. Free Trials and Promotional Offers

VaultSplit may occasionally offer free trials, promotional pricing, discounts, credits, or other introductory offers.

Where a free trial automatically converts into a paid subscription, the applicable price and renewal terms will be disclosed before or at the time of subscription.

If you do not wish to be charged, you are responsible for cancelling before the trial or promotional period ends.

Unless otherwise stated in the applicable offer, promotional credits, discounts, and free access periods are non-refundable and have no cash value.

7. Duplicate or Incorrect Charges

If you believe you have been charged incorrectly, including a duplicate charge or an amount different from the price presented at the time of purchase, contact us promptly.

We will investigate the transaction and, where appropriate, correct the charge or issue a refund.

8. Refund Request Process

To request a refund or report a billing issue, contact VaultSplit Support:

Email: support@vaultsplit.co

Please include:

• The email address associated with your VaultSplit account;

• The subscription or transaction involved;

• The approximate date of the charge; and

• A brief description of the issue.

We may request additional information reasonably necessary to verify the transaction and evaluate the request.

9. Refund Processing

If VaultSplit approves a refund, it will generally be issued to the original payment method used for the transaction.

VaultSplit will generally process approved refunds within 10 business days. The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, Apple, Google, or other applicable payment platform.

10. Chargebacks and Unauthorized Transactions

If you believe a transaction was unauthorized, please contact us promptly so we can investigate the matter.

We reserve the right to suspend or restrict an account where we reasonably believe that fraudulent activity, payment abuse, repeated unauthorized refund claims, or misuse of refund procedures has occurred.

Nothing in this section limits your rights under applicable law or your ability to report unauthorized transactions to your financial institution or payment provider.

11. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or waive any refund, cancellation, warranty, or other consumer rights that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides you with greater refund or cancellation rights than those described in this Policy, those legal rights will apply.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment methods, subscription structure, legal requirements, or business practices.

When we make material changes, we may provide notice through the VaultSplit website, application, email, or other appropriate communication.

The updated policy will include a revised effective date.

13. Contact Us

If you have questions about this Refund Policy or a billing transaction, please contact us:

VaultSplit, Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
United States

Email: support@vaultsplit.co

Website: https://www.vaultsplit.co

VaultSplit, Inc. © 2026. All rights reserved.